> Before a "Lynching Party" is formed, someone needs to talk with Adam
> Kingdon or Bob Berube about this issue of lack of timely information
> with possible solutions. It does no one any good to SIMPLE COMPLAIN!!
> The factory needs to know about the problem and what would be an
> acceptable solution(s) to the problem.
>
> My $0.02 worth of opinion.
May I suggest that this be passed to the Europa Club to take up on our
behalf ? To me the XS aileron being too short was a typical example of
where somebody on the list hit the problem, phoned the factory to be
told it's a 'known error'. In the software industry we've found that
this really is one of the most effective ways of winding customers up.
Surely it would SAVE the factory time and money to keep people up to
date via the mail list, even if it's a "we've discovered a problem with
xxx but haven't yet determined the resolution" at least that way we'd
know to hold off a particular part of the build and they wouldn't have
lots of builders phoning up with the same problem.
I've been very pleased with the overall support from the factory and
the recent inclusion of a weekend phone line has helped me out a couple
of times when otherwise I'd have had to hold of building for another week.
But this lack of information about errors and fixes surely warrants
some attention.
So, is this within the remit of the Europa Club to take up on our behalf ?
And while I'm on, thanks to the club for organizing a very useful and
enjoyable seminar at Leicestershire recently.
- Dave Howard
|