In a message dated 4/2/2003 12:26:17 AM Pacific Standard Time,
Nick.Hammond@saabsystems.com.au writes:
> I hope I haven't misinterpreted this somehow but I was a bit surprised that
> a US company representative "didn't have time" to read what his customers
> were saying about his product. I had thought it was you guys who had taught
> the rest of us what customer focus was about!
>
> I agree that there is a lot of irrelevant posting and more repetition but,
> if you subscribe to the digest service rather than individual messages, you
> only get one long-ish message a day. I find it takes no more than a couple
> of minutes to skim through this for anything of interest.
>
>
A data point:
I went out to fly the long wing Europa prior to flying mine for the first
time. It was a Saturday and I helped John load a customer's rental truck with
his aircraft, plus another's. This was after a long day of flying with me and
doing other things. The customer arrived at about 8PM and I left just before
midnight with John still hard at work. He puts a tremendous amount of time
and effort into his job and does an excellent job. I believe what he was
referring to was being able to read everything at this time during Sun & Fun.
I know if I go more that about 2 or 3 days away from this email, it becomes
almost unmanageable!
Dave
A227
mini U2
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