Hi EUROPA FOLKS !im not building yet, and I have my own bitch, I have flown
the demo in florida and was very excited by it ! I want to build the
motorglider version but cant get anyone to talk to me about it 'Does anyone
know anything about that loooooong wing ? thanks Chris.
-----Original Message-----
From: D.Howard@kid0110.wins.icl.co.uk <D.Howard@kid0110.wins.icl.co.uk>
Date: Friday, June 26, 1998 8:02 AM
Subject: RE(2): Tri-Gear Nose Strut Recall
>
>
>> Before a "Lynching Party" is formed, someone needs to talk with Adam
>> Kingdon or Bob Berube about this issue of lack of timely information
>> with possible solutions. It does no one any good to SIMPLE COMPLAIN!!
>> The factory needs to know about the problem and what would be an
>> acceptable solution(s) to the problem.
>>
>> My $0.02 worth of opinion.
>
>May I suggest that this be passed to the Europa Club to take up on our
>behalf ? To me the XS aileron being too short was a typical example of
>where somebody on the list hit the problem, phoned the factory to be
>told it's a 'known error'. In the software industry we've found that
>this really is one of the most effective ways of winding customers up.
>Surely it would SAVE the factory time and money to keep people up to
>date via the mail list, even if it's a "we've discovered a problem with
>xxx but haven't yet determined the resolution" at least that way we'd
>know to hold off a particular part of the build and they wouldn't have
>lots of builders phoning up with the same problem.
>
>I've been very pleased with the overall support from the factory and
>the recent inclusion of a weekend phone line has helped me out a couple
>of times when otherwise I'd have had to hold of building for another week.
>But this lack of information about errors and fixes surely warrants
>some attention.
>
>So, is this within the remit of the Europa Club to take up on our behalf ?
>And while I'm on, thanks to the club for organizing a very useful and
>enjoyable seminar at Leicestershire recently.
>
>- Dave Howard
>
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