Maybe the lesson here is to for us to start using this Forum to advise
if we're doing trips over the pond and see if anything needs bringing
back?! I got back from San Francisco on Saturday - I could have easily
brought a few items back. We'd need to be careful over security ("Has
anyone given you anything to carry, sir?") and End-User Authorisations,
but apart from that, can anyone see a problem?
Jeremy Davey
Europa XS monowheel 537M G-EZZA
-----Original Message-----
From: newforum-owner@europaclub.org.uk
Subject: Terra Radio repair
I can confirm that Free Flight Systems are now the official repairers
for Terra Radio, in fact I think they may have bought the radio business
---From Trimble who are concentrating on other things. They are excellent;
they got my radio on 23rd April and shipped it back on 5th May and it
works perfectly now - a minor repair at $317.
However, a word of warning for people in the UK. Because it was going
to cost me 50+ to send it to Waco I got a friend to take it out and
post it from within the US, which cost about $6. I phoned Customs and
asked how I should deal with the return and they said to put on the
package "goods returned to owner after repair" and quote the value as
the value of the repair. Free Flight did exactly that and sent it back
by UPS at a cost of $99.50. UPS ignored the instructions on the Free
Flight Shipping ticket and allowed Customs to value the radio at 1000
and charge VAT and Duty of 212.29 in total while UPS added 10
'brokerage surcharge'. The radio was returned to my co-owner who, not
surprisingly, refused to pay and asked UPS to take the matter up with
Customs. The only action that UPS took, so far as I can tell, was to
advise Free Flight that the package had been refused and that it would
be returned to the US if the charges were not paid. Free Flight advised
me of this by e-mail and in order to avoid having to pay the cost of
another round trip to the US I told my co-owner just to pay and I would
claim the excess charges back from Customs. Customs have been very nice
and helpful on the phone, but I still haven't received a refund although
I sent off their claim form a month ago.
I should have got someone to bring it back in their suitcase.
Frank Mycroft G-BWYD
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