Hello,
We often see complaints regarding after-sales service of some of the
people who accept our money in exchange for their goods/services,
I'd like to counter that with good news.
Last Tuesday, 25SEP 07, as I was passing close to the front of the
engine, my sleeve caught one of the sintered brushes which are meant to
engage the rotating rings of my Woodcomp 3000-3 prop (not instralled). It
snapped the brush in half - just another trifling reverse, as I went to bed
shaking my head.
The next morning I emailed Jiri Holoubek near Prague with a sketch
and description of what had happened. By now it was 4pm his time. I received
an email reply about 1-1/2 hours later to say he would send a replacement.
It arrived this morning in the mail (two replacements) with the
date-stamp showing "27.09.07" as the posting. He must have arranged to post
it that afternoon.
You can't ask for more than that, especially on a small item that
couldn't have much profit to it. I thought you should know.
Cheers, ferg
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